FFK SLOTS TOURNAMENT - OCTOBER & NOVEMBER T&Cs

Promoter

Forty Five Kensington, 43-45 Cromwell Road, London SW7 2EF is a trading name and premises of Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission.

Overview

Between Thursday 3rd October 2024 and Thursday 21st November, a free slots tournament will be held in the casino. (Excluding Thursday 31st October 2024) Each participating player will start with 0 points, which carry no cash value and are solely for the purpose of the tournament and will have 3 minutes to try and obtain the highest amount of points, for the chance to win a cash prize.

Slot Tournament Terms & Conditions

1. Tournament promotion starts Thursday 3rd October 2024 at 18:00.
2. Tournament promotion ends Thursday 21st November 2024 at 00:00.
3. Tournaments run every Thursday during the promotional period between 18:00 and 00:00.
4. Last entry for each tournament is 23:45.
5. Places in each tournament are strictly on a first come first serve basis.
6. Forty Five Kensington reserve the right to adjust the number of entries according to demand.
7. Seat allocation will be determined at the point of registration and at the discretion of Forty Five Kensington's management and Tournament Host, in accordance with the level of demand.

Tournament Dates

• Thursday 3rd October 2024 (6pm to Midnight)
• Thursday 10th October 2024 (6pm to Midnight)
• Thursday 17th October 2024 (6pm to Midnight)
• Thursday 24th October 2024 (6pm to Midnight)
• Thursday 7th November 2024 (6pm to Midnight)
• Thursday 14th November 2024 (6pm to Midnight)
• Thursday 21st November 2024 (6pm to Midnight)

Conditions of Entry

8. This promotion is open to all Forty Five Kensington members aged 18 years or over except employees of Genting Casinos Ltd, their families, agents or agencies and anyone else professionally connected to this promotion who are all precluded from participation.
9. Forty Five Kensington operate a challenge 25 policy, so please ensure that you bring your photographic id with you.
10. All entrants may view the tournament terms and conditions prior to the commencement of a tournament and all entrants must abide by the terms and conditions or risk disqualification.
11. The Management of Forty Five Kensington reserve the right to refuse any pre-registration request for entry into a tournament and participation of any nominated substitute in any tournament.

How to Enter

12. Players may register for the tournament with the tournament host from 17:30 onwards prior to the session commencing.
13. Once a tournament has commenced players should register with the tournament host.
14. Last entry for each tournament is 23:45, no entries will be accepted after this time.

Cost of Entry

15. Tournaments are free to enter.
16. Players are free to enter each tournament but may only enter once per tournament.

Tournament Prize Fund

1. Free play:
   1. Must be used by 30/11/2024.
   2. Full T&Cs available here https://www.gentingcasinos.co.uk/free-play-terms-and-conditions/
2. Prizes are non-transferable.
3. Winners may be required to provide valid photographic identification in order to claim their prize.

Prizes

• 1st Place - £1000 Slots Free play
• 2nd Place - £500 Slots Free play
• 3rd Place - £250 Slots Free play
• 4th Place - £150 Slots Free play
• 5th Place - £100 Slots Free play
• 6th Place - £50 Slots Free play

Tournament Session Format

20. The Casino Operator will determine the allocation of players within each tournament.
21. Each participating player will start with 0 credits (points) on the 'REEL TOURNAMENT GAME' (for further details regarding the game please speak to the tournament host) and will accrue credits during their turn. Tournament credits carry no cash value and are solely for the purpose of the tournament.
22. Each player session lasts 3 minutes.
23. In the event that a feature is activated prior to the end of the tournament session then the feature will be played out in its entirety and any points earned will count towards the player's final total.
24. In the event of a tournament machine malfunction, the game for that player will become void. If the malfunction of the machine can be resolved, then the effected player may re - enter. If the malfunction of the machine cannot be resolved, the tournament cannot continue and all scores for that session will be void. Players will be able to re - enter the next available tournament.
25. After each players session the player's credit score will be recorded by the tournament host.
26. Allocated Machines for Tournament Use only will be designated on the day by the Tournament Official.
27. The participants who achieve the highest six scores (final amount in points, rules in 'Tie Break' Section applies) at the end of each tournament shall be declared the tournament winners and will win the prizes as stated above.

Tie Break

28. In the event of a tie for the prize winnings position then the prize associated will be shared equally between tied players
    1. For Example - If two players are tied for 1st place then the prize associated with 1st and 2nd position would be divided equally between those players. If 2 or more players are tied for 2nd position then the prizes associated with 2nd and 3rd position would be divided equally between those players.

Conduct of Play

29. The Duty Manager may disqualify any player who fails to comply with these terms and conditions or whose behaviour is assessed as being detrimental to the integrity or the proper conduct of the tournament, including but not limiting to the following examples:
    1. Abuse of casino employees, either verbally or physically.
    2. Abuse of entrants, either verbally or physically.
30. Where a player does not take an allotted seat at the specified times as nominated by the tournament host/duty Manager then the player shall forfeit his/her place in the tournament.
31. Any disputes must be raised immediately with the Duty Manager.
32. Any dispute arising from these Terms and Conditions or not covered by the provisions of these Terms and Conditions, the decision of the Duty Manager will be final subject to the Dispute Policy.

General Terms

33. The promoter's decision is final in all matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
34. The Promoters reserve the right to:
    1. Void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms;
    2. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
    3. Terminate any entry (including winning entries) where entrants are subject to any barring, suspension or self-exclusion

Your Data:

35. All data provided will be processed in accordance with the Promoters Privacy Policy that is available at Reception and at https://www.gentingcasinos.co.uk/privacy-policy/
36. The Surname and County of the Winner/s will be available upon request 24 hours after each Tournament for 28 days after that tournament date.
37. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government agencies if required.

Governing Law and Jurisdiction 

38. Under Governing Law and Jurisdiction, this promotion and any dispute in connection with it shall be governed by the laws of England (in relation to our casinos located in England) and the laws of Scotland (in relation to our casinos located in Scotland) and the courts of England and Scotland (respectively) shall have exclusive jurisdiction in relation to any dispute.

Responsible Gambling

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self Exclusion) scheme so if you would like to discuss your gambling, please speak to a member of the management team.

FFK ELECTRONIC ROULETTE TOURNAMENTS - OCTOBER & NOVEMBER T&CS

Promoter

Forty Five Kensington, 43-45 Cromwell Road, London SW7 2EF. Forty Five Kensington is a trading name and premises of Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission.

Overview

Starting Wednesday 2nd October 2024 and running every Wednesday and Sunday up until Wednesday 27th November 2024, (tournament dates specified below) Free to enter Electronic Roulette Tournaments will be held at the casino between 7pm and 12am. Each participating player will start with £1,000 of Non-Negotiable credits, which carry no cash value and are solely for the purpose of the tournament and will have 5 spins to try and obtain the highest score (amount in credit) for the chance to win one of the 7 allotted prizes for each individual tournament (1st Prize 100,000 in Genting Rewards Points, 2nd Prize 50,000 in Genting Rewards Points, 3rd Prize 25,000, 4th Prize 10,000 in Genting Rewards Points and 3 x 'Zero to Hero' prizes 5,000 in Genting Rewards Points)

Tournament Dates

• Wednesday 2nd October 2024 (7pm to Midnight)
• Sunday 6th October 2024 (7pm to Midnight)
• Wednesday 9th October 2024 (7pm to Midnight)
• Sunday 13th October 2024 (7pm to Midnight)
• Wednesday 16th October 2024 (7pm to Midnight)
• Sunday 20th October 2024 (7pm to Midnight)
• Wednesday 23rd October 2024 (7pm to Midnight)
• Sunday 27th October 2024 (7pm to Midnight)
• Wednesday 30th October 2024 (7pm to Midnight)
• Sunday 3rd November 2024 (7pm to Midnight)
• Wednesday 6th November 2024 (7pm to Midnight)
• Sunday 10th November 2024 (7pm to Midnight)
• Wednesday 13th November 2024 (7pm to Midnight)
• Sunday 17th November 2024 (7pm to Midnight)
• Wednesday 20th November 2024 (7pm to Midnight)
• Sunday 24th November 2024 (7pm to Midnight)
• Wednesday 27th November 2024 (7pm to Midnight)

Electronic Roulette Tournament Terms & Conditions

1. Tournament promotion starts Wednesday 2nd October 2024 at 7pm.
2. Tournament promotion ends Wednesday 27th November 2024 at midnight.
3. Tournaments will run each Wednesday and Sunday from 7pm until 12am within the promotion dates. Registration for each tournament closes at 11:45pm.
4. Places in each tournament are strictly on a first come first serve basis.
5. Forty Five Kensington reserve the right to adjust the number of entries according to demand.
6. Seat allocation will be determined at the point of registration and at the discretion of Forty Five's management and Tournament Host, in accordance with the level of demand.

Conditions of Entry

7. This promotion is open to all Genting UK members aged 18 years or over except employees of Genting Casinos Ltd, their families, agents or agencies and anyone else professionally connected to this promotion who are all precluded from participation.
8. To enter, you must be a member of Forty Five Kensington, registered for My Genting and over the age of 18. Non-members may register for membership prior to participation. Forty Five operates a challenge 25 policy, so please ensure that you bring your photographic id with you.
9. All entrants may view the tournament terms and conditions prior to the commencement of a tournament and all entrants must abide by the terms and conditions or risk disqualification.
10. The Management of Forty Five Kensington reserve the right to refuse any pre-registration request for entry into a tournament and participation of any nominated substitute in any tournament.

How to Enter

11. Players may pre-register for a tournament via the E-Gaming Host prior to each of the tournament sessions commencing from 6:30pm onwards on tournament days.
12. Once a tournament has commenced players should register with the tournament host.
13. Last entry for each tournament is 23:45, no entries will be accepted after this time.

Cost of Entry

14. Tournaments are free to enter.
15. Players are free to enter each tournament but may only enter once per tournament.

Prizes

• 1st Place - 100,000 My Genting Rewards points
• 2nd Place - 50,000 My Genting Rewards points
• 3rd Place - 25,000 My Genting Rewards points
• 4th Place - 10,000 My Genting Rewards points
• 3 x 'Zero to Hero Prize' - 5,000 Genting Reward Points

Prize terms and conditions

16. Prizes will be loaded onto the winners My Genting card.
17. Prizes are non-transferable.
18. The 'Zero to Hero' Prize will be awarded via selection of a random prize draw - for all participating players who recorded a final Tournament score of Zero. Players who score zero - names will be entered into the Tournament Tombola and will be drawn upon conclusion of each Tournament.
19. 'Zero to Hero' Draw will be at 12.05am on each Tournament date.
20. To be eligible for the 'Zero to Hero' Prize - upon the prize draw at the completion of the Tournament, the winner must be present in the building at the time of the draw. If not, then another name from the Tombola will be drawn.
21. Winners may be required to provide valid photographic identification in order to claim their prize.
22. Points will be valid for 12 months once awarded and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for Genting Rewards can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/

Tournament Session Format

23. The Casino Operator will determine the allocation of players within each tournament.
24. At each tournament, each participating player will start with 10,000 of Non-Negotiable credits, which carry no cash value and are solely for the purpose of the tournament. Players may bet as little or as much as they like on each spin (subject to machine limits).
25. Each player session lasts for 5 spins or until the player runs out of credits, whichever is sooner.
26. In the event of a tournament machine malfunction, the game for that player will become void. If the malfunction of the machine can be resolved, then the effected player may re - enter. If the malfunction of the machine cannot be resolved, the tournament cannot continue and all scores for that session will be void. Players will be able to re - enter in the next available tournament.
27. After each player's session, the players' remaining credit will be recorded by the tournament host.
28. The participant who achieves the highest score (final amount in credit, rules in 'Tie Break' Section applies) at the end of each tournament shall be declared the tournament winner and will win the prize as stated above.
29. Allocated Machines for Tournament Use only will be designated on the day by the Tournament Official.

Tie Break

30. In the event of a tie for one of the prize-winning positions then the prizes associated with those positions will be shared equally between tied players e.g., if two players are tied for 1st place then the prize associated with 1st and 2nd position would be divided equally between those players. If 2 or more players are tied for 2nd position, then the prize associated with 2nd and 3rd position would be divided equally between those players.

Conduct of Play

31. The Duty Manager may disqualify any player who fails to comply with these terms and conditions or whose behaviour is assessed as being detrimental to the integrity or the proper conduct of the tournament, including but not limiting to the following examples:
    1. Abuse of casino employees, either verbally or physically.
    2. Abuse of entrants, either verbally or physically.
32. Where a player does not take an allotted seat at the specified times as nominated by the on-Duty Manager then the player shall forfeit his/her place in the tournament.
33. Any disputes must be raised immediately with the on-Duty Manager.
34. Any dispute arising from these Terms and Conditions or not covered by the provisions of these Terms and Conditions, the decision of the Duty Manager will be final subject to the Dispute Policy.

General Terms

35. The promoter's decision is final in all matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
36. The Promoters reserve the right to:
    1. Void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms;
    2. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
    3. Terminate any entry (including winning entries) where entrants are subject to any barring, suspension or self-exclusion.

Your Data:

37. All data provided will be processed in accordance with the Promoters Privacy Policy that is available at Reception and at https://www.gentingcasinos.co.uk/privacy-policy/
38. The Surname and County of the Winners will be available upon request 24 hours after each Tournament for 28 days after that tournament date.
39. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government agencies if required.

Governing Law and Jurisdiction

Under Governing Law and Jurisdiction, this promotion and any dispute in connection with it shall be governed by the laws of England (in relation to our casinos located in England) and the laws of Scotland (in relation to our casinos located in Scotland) and the courts of England and Scotland (respectively) shall have exclusive jurisdiction in relation to any dispute.

Responsible Gambling

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self Exclusion) scheme so if you would like to discuss your gambling, please speak to a member of the management team.

Diwali 2024 Prize Draw Terms & Conditions

Promoter

Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission.

All entries are subject to the following terms and conditions - please read the following carefully.

Terms and Conditions of Entry

1. Promotion start date: Saturday 26th October 2024.
2. Prize draws will take place at participating casinos at 11pm on Friday 1st November 2024.

Participating Casinos:

3. Genting Casinos Glasgow, Leicester, Newcastle, Reading and Forty-Five Kensington.
4. Each Casino will have its own independent prize draw.
5. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
6. This promotion is open to all Genting customers aged 18 years or over except employees of Genting Casinos Ltd, their families, agents, agencies, and anyone else professionally connected with this promotion who are all precluded from promotion.
7. No purchase necessary.
8. Entrants are entitled to one prize draw ticket per gaming day during the promotional period. These will be available to collect from the reception desk at the participating casinos.
   A casino gaming day is 06:00-05:59 the following day. Individual casino opening/closing times will vary and can be found at https://www.gentingcasinos.co.uk/.

How to Enter

9. To enter this promotion, you do not need to be a member of Genting Casinos, however Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
10. Entrants can collect a prize draw entry ticket from Reception each gaming day per casino during the promotional period.
11. Contact details required for Genting Casino Newcastle (telephone number).
12. Prize draw tickets must be deposited in the prize draw box. Participants are solely responsible for ensuring they place them in the draw box. Lost or missing tickets will not be replaced.
13. The location of prize draw boxes will vary between each casino, please speak to a member of staff for more details. Last Entry will be 10 minutes before the draw.

Prize Draw Prizes

• 1st Prize - £1,000
• 2nd Prize - £500
• 3rd Prize - £250

Prize terms and conditions

14. Winners may be required to provide valid photographic identification to claim their prize.
15. The requirement for participants to be present at the time of the draw is as follows:

    Participating Casino	Need to be present for draw:
    Genting Casino Newcastle	No
    Genting Casino Glasgow Genting Casino Leicester Genting Casino Reading Forty-Five Kensington	Yes

16. Prizes are non-transferable.

Selection of Winner(s)

17. Prize draws will be made by a member of Management, or an independent person/s nominated by them at the time of the draw.
18. Prizes will be awarded in reverse order with the 3rd Prize awarded to the customer whose name is drawn first, 2nd Prize drawn second, 1st prize drawn last.
19. Where winners are required to be present in the casino at the time of the draw to claim their prize, if not present, there will be a second attempt to call the winner to collect their prize. If after 30 seconds the winner has not come forward that ticket shall be deemed void and a new winner shall be drawn out. This process will repeat until a clear winner is established.
20. Where winners are not required to be present in the casino at the time of the draw to claim their prize, they will be informed as soon as possible after the draws have taken place using their contact details. If a winner does not respond to contact (or fails to respond to any message left) within 24 hours, we will make a further two attempts to contact the winner. If contact has not been made after we have made 3 attempts over 72 hours, the prize will be forfeited, and a new winner drawn. If this winner is not contactable after we have made 3 attempts over 72 hours, the process of awarding the next winner drawn will be repeated until a winner is established or until all entries have been exhausted, in which case the prize will be forfeited.
21. Prizes will be paid out via cash desk.
22. Winning tickets will be retained for audit purposes.

General Terms

23. The promoter's decision is final in all matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
24. The Promoters reserve the right to:
    1. Refuse to accept any entry if a ticket appears to be defective, tampered with, misprinted, damaged, defaced, forged, or reconstructed.
    2. Void any entries (and any prize if necessary) in the event of, entrant misconduct, fraud, or breach of these terms.
    3. Amend, alter, or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
    4. Terminate any entry (including winning entries) where entrants are subject to any barring, suspension, or self-exclusion.
25. The Promoters accept no responsibility or liability for:
    1. Incomplete entry forms; nor
    2. Any liability or responsibility otherwise arising from this promotion.

Your data:

26. All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/.
27. Surname and County of the Prize Draw winners will be available until 1/12/2024.
28. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government Agencies if required.

Disputes

29. Any dispute arising from these Terms and Conditions or not covered in the provisions of these Terms and Conditions, the decision of the Casino Management will be final.

Governing Law and Jurisdiction

30. Under Governing Law and Jurisdiction, this promotion and any dispute in connection with it shall be governed by the laws of England (in relation to our casinos located in England) and the laws of Scotland (in relation to our casinos located in Scotland) and the courts of England and Scotland (respectively) shall have exclusive jurisdiction in relation to any dispute.

Responsible Gambling

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling, please speak to a member of the management team.

My Genting App Badges Terms and Conditions

Promoter Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission. Welcome Offer & SMS Welcome Offer available in Casino

1. This promotion is open to all My Genting Card Holders aged 18 years or over except employees of Genting Casinos Ltd, their families, agents, agencies and anyone else professionally connected with this promotion who are all precluded from promotion. If not registered, customers can sign up on the day of entry. Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
2. The My Genting App, Challenges and Badges promotion is available to My Genting customers who have downloaded the My Genting app, available on IOS and android devices.
3. These terms may change or be updated from time to time. We will make reasonable efforts to keep you updated about significant changes. Any revised terms will, however, be binding upon their upload to our Rewards website/app. General My Genting Rewards App Terms and Conditions can be found here.

GENERAL BADGE/CHALLENGE TERMS AND CONDITIONS

4. Challenges/badges will be available within the My Genting App for customers to complete, My Genting reward points (please see 'Points' section for more details) will be awarded for customers to redeem for the completion of challenges and badges.
5. The Badge type will be detailed in the app along with the associated challenges and the requirements of each challenge/badge.
6. The number of challenges required to complete a badge will vary between badges.
7. Points will be awarded for each challenge/badge completed.
8. Points awarded for completion of challenges and badges will be clearly stated on the App.
9. When the minimum number of required challenges have been completed for a badge, the badge will be marked as complete, any remaining challenges will still be available to complete up until the point where the badge expires/resets/progresses.
10. Once a challenge/badge is completed it must be verified (see Track and Award section for further details), once verified the customer will be eligible to redeem any applicable points for that challenge/badge by pressing the 'Redeem now' button on the challenge/badge.
11. Once badges/challenges are no longer available to complete, the reward(s) for any challenges/badges which have been completed but not redeemed will be moved to the 'Unclaimed Rewards' wallet. Unredeemed rewards will remain within the wallet for 30 days and if not redeemed within that time will be forfeited.
12. Once a challenge/badge has been redeemed the associated points will be added to the customers My Genting account.
13. Expiry dates/promotional periods may vary between badges, where applicable these will be detailed on each badge within the app.
14. Challenges/badges not completed within the applicable expiry dates/promotional periods will be removed from the app.
15. Completed badges/challenges will turn Gold and be moved to the Badge History section of the app upon completion/reset/expiry.
16. The promotor reserves the right to terminate, amend, add or remove challenges/badges but all Participating customers will be informed of any changes 30 days prior.
17. Challenges/rewards are non-transferable.

Challenge types

Casino- Visit based challenges; -

• It is required that the customer log each visit by presenting their My Genting card to a member of the reception team on entry each day they visit a Casino. If the member does not use their card, the visit will not be counted towards the promotion. It is the participating customers' responsibility to ensure each visit is registered.

• For the purposes of this promotion visits are counted per gaming day (see definition of a gaming day).

Resorts World Birmingham venue challenges- (Santai Spa, Genting Hotel, Vortex, Sky Bar & Restaurant, Resorts World Vouchers)

• To qualify you must provide your e-mail address upon purchase or booking / at each venue and this E-mail address must match the E-mail address provided on your Genting Casino member profile (this may not be the same as the email associated with your app account), Please check these details at the venue if you have booked through a 3rd party such as booking.com.

• The Challenge can only be completed by the purchasing member only.

• Santai Spa/Vortex/Sky Bar & Restaurant / Resorts World Vouchers only one purchase per calendar day per venue counts towards completion of challenges. -

• For Resorts World Voucher purchases these can be made online only via the Resorts World Vouchercart website here.

• Only fully completed purchases will result in the challenge being marked complete. For Genting Hotel this would be after checkout.

Casino- Play based challenges; -

• For Electronic Roulette (E-Table) and Slot challenges your card must be inserted into the terminal at the start of play in order for your play to be tracked and for challenges to be verified.

• For Live gaming you must hand over your card to the dealer/inspector and play must be recorded.

• A maximum of one play per game type/machine type, per gaming day will count towards the completion of any challenges/badges. (See definition of a gaming day)

• Table games, Slots and E-Table games are subject to availability and individual casino table offerings, they cannot always be opened on request.

Definition of a Gaming Day

A casino gaming day is 06:00- 05:59 the following day. Individual casino opening/closing times can be found at https://www.gentingcasinos.co.uk/casinos.

Promotional Periods

18. There are three different types of promotional periods that can be applied to the above badge types, these are;
    • Monthly
    • On-going
    • Fixed promotional period

Monthly Badges

19. Monthly Badges will have the promotion period from 06:00 on the first of the month until 05:59 on the first day of the following calendar month.
20. Monthly challenges/badges will be available each month regardless of whether the previous months challenge/badge has been completed or not.
21. Any monthly challenges/badges not completed by 05:59 on the first day of each calendar month for the previous month, will be removed.

On-going Badges

22. On-going badges don't have a defined promotional period and may be eligible for reset once all required challenges for the badge have been completed.
23. As per point 17, in the event that any on-going badge is to be removed, we will provide 30 days' notice.
24. When completed, badges and the associated challenges will reset at the start of the next calendar month.

Fixed promotional period

25. Badges may have a fixed promotional period which will be clearly displayed on the APP.

TRACK AND AWARD

All challenges should be tracked & awarded within 48 hour(s) of completion. If you believe you have completed a challenge but it has not been tracked correctly, please contact the customer service team using this link (link to CS)

POINTS

26. Once awarded, points redeemed in the app will be valid for 12 months and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for My Genting can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/

    GENERAL

27. The Promoters accept no responsibility or liability for any liability or responsibility otherwise arising from this promotion.
28. The Promoter accepts no responsibility for technical failures, system calculation errors or non-use of My Genting Cards during a visit.
29. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
30. The Promoters reserve the right to: i. Void any challenges/badges (and any reward if necessary) in the event of non-member entry, entrant misconduct, fraud, or breach of these terms; ii. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or iii. Exclude participation where participants are subject to any barring, suspension or self-exclusion.

31. In the event that a customer has their membership to Genting Casino revoked during the promotion period or enters into a Self-Exclusion agreement via SENSE they will be excluded from any further participation in the promotion.

    MY GENTING APP DELETION

If a customer chooses to delete their My Genting App this will not delete their casino membership account, a record of all challenges, badges, rewards and associated information will be stored should the customer decide to download the app and re-register. Deletion of the My Genting App will not serve to extend the expiry of any challenges/badges beyond their initial validity period. Should you wish to discuss your casino membership, please contact your local casino at first instance.

YOUR DATA

All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/

GOVERNING LAW AND JURISDICTION

This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.

RESPONSIBLE GAMBLING

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.

My Genting Rewards' App Terms and Conditions

Last updated: October 2024

What's new: New terms for e-Cash Wallet

By downloading, installing or using the 'My Genting Rewards' App (“App”), you (“you” and “user”) agree to these Terms and Conditions (“Terms”) which govern the relationship between you and Genting through your use of the App. If you do not agree to these Terms, please do not download or use the App.

You must be at least 18 years of age to accept these Terms and to download and use the App. If you are under 18 years of age, you must not download the App and/or should stop using the App immediately if you have already downloaded it.

1. WHO WE ARE

• 1.1 The App is developed, owned and licenced by Genting Casinos UK Limited (company number 01519689) of Genting Club Star City, Watson Road, Birmingham, B7 5SA (“Genting”, “we”, “us” or “our”).
• 1.2 Genting is licensed and regulated in Great Britain by the Gambling Commission with account number 537. Genting also owns and operates the land-based casino business to which 'My Genting Rewards' and the App relates. For more information about us, please visit our website. Details of our current licensed status as recorded with Gambling Commission can be found HERE.

2. OTHER APPLICABLE TERMS AND CONDITIONS In addition to these Terms, the following terms and conditions also apply to your use of the App and its features:

• 2.1 Other Genting terms and conditions: You should also view the 'My Genting Rewards' Terms and Conditions and the Genting Privacy Policy which explains how Genting collects, uses and shares your personal data when you make use of our services, including within our mobile apps. Our Club Rules also apply to Genting's land-based casino memberships.
• 2.2 In-App Badges, Challenges, Points, Rewards, Offers, Promotions and other Competitions (together “Promotions”): We may make various Promotions available within the App from time to time. Each is subject to the 'My Genting Rewards' Terms and Conditions and all Promotion-specific terms and conditions that apply. Promotion-specific terms will be accessible via the App.
• 2.3 Feature specific terms: Please check section 4 of these Terms for any additional terms that apply to specific features of the App.
• 2.3 Genting land-based casino offers and promotions: The App may contain details of discounts, offers and promotions available across Genting's land-based casinos (e.g. food and beverage promotions in our bars and restaurants). These are subject to availability at participating casinos, and valid only until any expiry dates shown. Opening and availability times may also differ per casino. Promotion-specific terms may also apply and can be accessed in-club. Genting reserves the right to amend, withdraw or substitute any Promotions at our sole discretion.
• 2.4 Apple App Store and Google Play Store: The App is currently available for download via the Apple App Store for use with supported iOS devices and the Google Play Store for use with supported Android devices. These Terms supplement the Apple Inc. Media Terms of Service, including the Licensed Application End User terms therein; and the Google Play Terms of Service. Please note that Genting has no control or oversight over the Apple or Google Terms.

3.VERSIONS AND COMPATIBLE DEVICES

• 3.1 The App is free to download and compatible with supported Apple and Android mobile phone devices only. The App is not currently recommended for use with Apple iPads, Android tablets or other devices and you may experience limited functionality if you attempt to use the App with those devices.
• 3.2 You are responsible for any devices used to access the App and for ensuring that you have all necessary third-party permissions and consents to use the App on those devices, including from the device owner. You are responsible for complying with these Terms regardless of whether you are the owner of the device. You are also solely responsible for any internet access charges, messaging and data charges, fees and taxes associated with your use of the App.

4. APP FEATURES AND USING THE APP

• 4.1 My Genting Rewards: The App relates to our 'My Genting Rewards' Programme and allows you to track your rewards points, view your offers and complete challenges to earn additional benefits. You can find out more about the 'My Genting Rewards' Programme and how points can be redeemed HERE and within the 'How It Works' section of the 'My Genting Rewards' Terms and Conditions.
• 4.2 Genting Casinos membership: You will only be able to register an account within the App if you have a Genting Casinos membership. You will need to use your card number (located on the front of your My Genting membership card) and your DOB to create an account.
• 4.3 Registration and age restriction (18+): You can register for a Genting Casinos membership in person at one of our UK land-based casinos or online via our website HERE. You must be at least 18 years old to register for membership. We may ask you to provide ID and other documentation to verify your age and identity and to enable us to process your membership application. Membership is at our sole discretion, separate terms and conditions and our Club Rules apply.
• 4.4 Your license to use the App: Subject to these Terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the App solely for your own personal, non-commercial purposes in accordance with these Terms. “Use” includes downloading, installing, accessing, interacting with and using the App and its features. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted by these Terms. Genting reserves all other rights.
• 4.5 Fair use and licence restrictions: Your licence to use the App is at all times subject to the following fair use provisions and licence restrictions. You must not, and must not allow third parties, to: (a) use the App or its features if you have self-excluded from gambling with Genting or more widely via national land-based self-exclusion schemes of which we are a participating operator (such as SENSE); (b) use the App if you are currently suspended or barred from Genting Casinos, for whatever reason; (c) share your My Genting Account with any other person or allow them to use it for their own purposes; (d) use the App to deposit e-Cash funds by proxy or help somebody else to do so; (e) use the App or its features in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms; (f) act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, its features or any operating systems; (g) use the App in a manner that is contrary the App's operating instructions; (h) use the App to transmit any material that is defamatory, offensive or otherwise objectionable; (i) infringe the intellectual property rights of Genting, its licensors or any third party; (j) disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the App; (k) use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users or their experience; (l) collect or harvest any information or data from the App or its users or attempt to decipher any transmissions to or from the servers running the App; (m) use or launch any unauthorised technology or automated system to access the App or extract content or data from the App, including but not limited to spiders, robots, screen scrapers, or offline readers; and (n) otherwise use the App for any purpose that is prohibited by these Terms, applicable laws or any Other Applicable Terms and Conditions set out in section 2 above.

• 4.6.1 By using the e-Cash Wallet Feature, customers can register debit cards and deposit funds into their e-Cash wallet via the App up to their selected maximum daily deposit limit.

• 4.6.2 Funds within your e-Cash Wallet can be used at any Genting Casino for land-based gaming or food and beverage. The e-Cash Wallet Feature does not involve the offer or provision of online gambling facilities of any nature.

• 4.6.3 Genting does not accept payment for gambling by credit card and you cannot register a credit card for your e-Cash wallet.

• 4.6.4 You can add a debit card to your e-Cash wallet from any location, but you will not be able to deposit sums unless you are physically located at a participating Genting casino and have enabled 'Location Services' on your device for the App.

• 4.6.5 The name on the debit card from which you deposit money into your e-Cash wallet must correspond with the details and name held by us. You can only deposit money from a personal debit card in the UK in GBP Sterling (and not a corporate or business card or account) which is in your name and owned by you. You are not allowed to sell, transfer or assign your e-Cash wallet to anybody else or attempt to do so.

• 4.6.6 You must already have a cash desk account with Genting Casinos UK Limited to use the e-Cash wallet within the App. If you do not have one, you can create one within the App by following the on-screen prompts.

• 4.6.7 e-Cash wallet deposits are limited to a maximum daily amount of £500. You will be able to set a lower daily deposit limit and choose your deposit amount within the App.

• 4.6.8 No one else is allowed to deposit money into or to use your e-Cash wallet. You may not deposit money given to you by someone else to circumvent any restrictions or suspension placed by Genting on another person's account. If we suspect that you have deposited money into your e-Cash wallet from, or on behalf of, someone else, we reserve the right to terminate your Genting membership, use of the e-Cash wallet and / or the App and may delay or withhold withdrawals until further evidence is provided to verify the source and / or owner of funds.

• 4.6.9 You must not use your e-Cash wallet as a bank account. Genting Casinos UK Limited is not a financial institution and any balance held in your e-Cash wallet will not earn interest in your favour.

• 4.6.10 You can access in-person customer support for our e-Cash wallet functions at any participating casino.

• 4.6.11 Customer Funds: we are required by the Gambling Commission of Great Britain to notify customers about how their funds are held and whether funds are protected in the event of our insolvency. Customer funds held with Genting Casinos UK Limited (including via your e-Cash wallet and winnings held on your membership account) are not held within a segregated bank account and are not protected in the event of our insolvency. For more information on the holding of customer funds, please refer to the Gambling Commission public guidance available here.

5. OUR RIGHT TO UPDATE OR TERMINATE THE APP OR YOUR ACCESS TO IT.

• 5.1 We may, with or without notice, update, modify or terminate the App and its features (or your access to them) from time to time, including where required to update the 'My Genting Rewards' scheme, improve App performance and functionality and to reflect changes to our operating environments and security measures. We may make changes automatically by pushing updates to (or removing functionality or access from) the version of the App already installed on your device or by removing its availability from the Apple App Store and Google Play Store. Alternatively, we may ask you to update your installation of the App to give effect to new updates.
• 5.2 If you decline to accept or install such updates, or if you opt-out of automatic updates (where offered), you may not be able to continue using the App or may experience impaired functionality.
• 5.3 We may also terminate your rights to use the App or any of its features at any time (with or without notice to you) if: (a) you have (or have notified us that you wish to) self-exclude from gambling with Genting or more widely via national land-based self-exclusion schemes of which we are a participating operator (such as SENSE); (b) you are or become suspended or barred from Genting Casinos for whatever reason; (c) you have breached these Terms; or (d) in our discretion, we believe sufficient grounds exist for us to otherwise justify the suspension or termination of your membership and / or use of the App.
• 5.4 If we terminate your rights to use the App, you must stop all activities authorised by these Terms, including your use of the App and its features and you must delete or remove the App from all devices on which it has been installed.

6. PERSONAL DATA

• 6.1 Our Privacy Policy describes Genting's information practices, including how we collect, use and share your personal data as part of our land-based casino services and in relation to our mobile Apps. It also sets out your rights in respect of your personal data, including your right of access to, and right to request erasure of, your personal data and your right to complain to the Information Commissioner's Office (ICO).
• 6.2 You agree and confirm that it is your own responsibility to keep your name, contact details and contact preferences up to date and your login-details and membership information secure. You can reset your password within the App via the Main Menu.
• 6.3 Personal data collected by the App: When you register to use the App, we will collect relatively basic details from you including My Genting card number, DOB, email address and password for your Account. If you are an existing member of Genting Casinos, we will automatically populate the App with certain membership details from our casino management system. The App also includes features that allow you to upload ID and other supporting documentation in response to the mandatory Customer Due Diligence checks we have to carry out as a licenced gambling operator.
• 6.4 Device and technical data: By downloading and using the App, you also agree to us collecting and using certain technical information about your devices and related software, hardware and peripherals to ensure that the App can be supported.
• 6.5 Location data: You will also need to enable location services on your device for certain features of the App to work properly, for example, to locate your nearest Genting Casino,to receive notifications about offers local to you and to use e-Cash deposit functions during the e-Cash Wallet Trial. You can turn off this functionality and data collection at any time within your device settings.
• 6.6 We will use your personal data for the following purposes: (a) to register and administer your My Genting Rewards Account and log your points against your My Genting Rewards Card. We will also link this data to your player record (if any) held within our casino management system; (b) to administer any specific reward point promotions or offers which we may offer and you may take up from time to time (e.g. double points, enhanced redemption or other offers); (c) administer redemptions of Reward Points and/or manual correction of your Reward Point balance (the latter e.g. in the event of error); (d) review your gaming activity with us alongside your points accrual to reasonably inform any decision to invite you to join one of our other separate schemes; (e) to process your request to deposit funds into your e-Cash wallet via the App; (f) build an individual record of your play, play preference, accruals and redemptions to better inform our overall My Genting Rewards offer and/or specific offers, accruals or redemptions which we think might be of particular interest to you and further to improve your overall experience with us; (g) to display your communications history and, where you have signed up to direct marketing, to communicate with you via your preferred communication methods about upcoming rewards, benefits and offers which we believe might be of interest to you; (h) we will also use your in-App activity and rewards record to inform the content of our marketing campaigns to help make them more relevant to you; (i) we may process your data to meet our legal and regulatory obligations.
• 6.7 We have implemented and maintain appropriate technical and organisational measures within the App to safeguard your Account and personal data. We may update these measures from time to time to ensure they remain sufficient for this purpose. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or its features may be read or intercepted by third parties beyond our control.
• 6.8 Deleting your 'My Genting Rewards' account: If you decide the App is not for you, you can delete your account data via the settings area found in the main menu within the App. Please note that this will only delete your 'My Genting Rewards' app account information ( username, password, email address, phone number) and not any data that is stored in relation to your Genting Casinos membership more generally. If you do not have access to your app account and wish to delete your 'My Genting Rewards' app account please email mygenting@gentinguk.com.

7. IN-APP COMMUNICATIONS AND MARKETING PREFERENCES

• 7.1 Push Notifications and Messages Inbox features: The App makes use of Push Notifications to update you on in-App events and other notifications of interest. You can disable Push Notifications for the App via your device settings. The App also include an 'Inbox' feature which allows us to communicate you (and vice versa) about your Account and use of the App.
• 7.2 Your marketing preferences: The App also provides access to our marketing Preference Centre allowing you to subscribe or unsubscribe to direct marketing and to select your communication preferences. You can also see a log of past communications issued to you within the last 30 days. When you opt-in to direct marketing, you consent to receive marketing communications from Genting and its associated brands and subsidiary companies in line with your communication preferences. We may also send you non-marketing transactional and other service-related messages using the information you have provided to us from time to time.
• 7.3 Opting-out of direct marketing. You have a choice as to whether you receive direct marketing from us and how we communicate with you. We currently communicate with our customers via email, SMS, post mail and phone. You can opt-out at any time via the Preference Centre and via the 'unsubscribe' or 'STOP' options set out at the end of every marketing message. Please note that for some non-marketing service messages, the only way to stop receiving these communications may be to terminate your Genting Casinos membership / My Genting Rewards account.

8. OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

• 8.1 Genting intellectual property rights: All intellectual property rights (throughout the world) in or relating to the App, its features and any supporting documentation are and shall remain the exclusive property of Genting Casinos UK Limited and/or its licensors. You have no intellectual property rights in, or to, the App or its features other than the rights to use the App in accordance with these Terms. This includes any and all content on the App, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and all other materials (together, “Genting owned Content”). The App is licensed, not sold, to you for download and use in accordance with these Terms. Nothing in these Terms intends to transfer any other rights to, or to vest any other rights in, you.
• 8.2 User suggestions: Certain features of the App may allow you to send user feedback, survey responses, comments, suggestions, ideas, questions and complaints to Genting (together “user submissions”). You understand that, by submitting any information through the App, you grant Genting a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense to others, modify, translate, prepare derivative works of, user submissions, including to use them for any commercial or other purposes whatsoever without approval from or compensation to you or any other person. We will never publicly display or share any of your personal data in connection with these purposes unless there is a lawful basis for us to do so.
• 8.3 Third party intellectual property rights: The App may also contain various third-party names, trademarks, and service marks from time to time (e.g. in relation to social media networks, safer gambling agencies, food and beverage promotions, Events within the “What's On” section, Apple App Store and Google Play Store) that are the property of their respective third party owners. Nothing in these Terms should be interpreted as granting any licence or right to use any of these intellectual property rights, trademarks or otherwise.

9. WARRANTIES AND DISCLAIMERS

• 9.1 Genting is not responsible for third-party websites and services: The App may link to or allow you to use independent third-party websites, downloadable materials, content or other digital services which are not provided, owned or controlled by Genting, such as links to social media networks and safer gambling agencies (together, “third-party services”). You will need to make your own independent judgement about whether to visit any such independent sites, including whether to use any products or services offered by them. These third-party services are likely to have their own separate terms and conditions or privacy and cookies policies that you should review and understand before using them. GENTING HAS NOT CHECKED OR APPROVED THEIR CONTENT OR TERMS AND CONDITIONS AND TAKES NO RESPONSIBILITY FOR ANY LOSS OR DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THIRD-PARTY WEBSITES AND SERVICES.
• 9.2 Limitations to the App: The App and information made available through it are provided for general information and entertainment purposes only. Although we make reasonable efforts to update the information provided by the App (e.g. descriptions of Events and Promotions, this information is not intended to be legally binding and we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
• 9.3 No Warranties: GENTING LICENCES THE APP "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. GENTING DISCLAIMS ALL WARRANTIES OF SUITABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GENTING DOES NOT WARRANT OR MAKE ANY REPRESENTATION THAT THE APP OR ITS FEATURES WILL BE FULLY FUNCTIONAL ON ANY DEVICE, COMPATIBLE WITH ANY SOFTWARE OR DEVICE, ACCURATE, RELIABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APP IS FREE OF VIRUSES OR OTHER HARMFUL MATTER. YOU ASSUME TOTAL RESPONSIBILITY RELATED TO YOUR USE OF THE APP. NEITHER GENTING NOR ANY OTHER PERSON OR ORGANISATION INVOLVED IN PRODUCING OR DELIVERING THE APP ARE RESPONSIBLE FOR, NOR SHALL BE LIABLE (TO THE FULLEST EXTENT PERMITTED BY LAW) FOR, ANY DAMAGE TO OR VIRUSES THAT MAY INFECT YOUR DEVICE OR OTHER PROPERTY AS A RESULT OF YOU DOWNLOADING, INSTALLING, ACCESSING, OR USING THE APP OR DOWNLOADING ANY CONTENT FROM IT.

10. LIMITATIONS AND EXCLUSIONS ON LIABILITY

• 10.1 Nothing in these Terms is intended to exclude or limit our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any other matter that may not be excluded or limited by us as a matter of law.
• 10.2 Limitations on Genting's liability: GENTING SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS OF PROFITS OR DAMAGE (INCLUDING LOSS OF OPPORTUNITY), SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, LOST DATA, PERSONAL INJURY (WHERE NOT CAUSED BY OUR NEGLIGENCE), OR PROPERTY DAMAGE RELATED TO OR ARISING OUT OF OR IN CONNECTION WITH THE APP AND YOUR USE OF IT. GENTING RESERVES ALL LEGAL RIGHTS TO RECOVER DAMAGES OR OTHER COMPENSATION UNDER THESE TERMS OR AS OTHERWISE PERMITTED BY LAW.
• 10.3 Maximum liability: If a court of law determines that Genting is liable to you in relation to your use of the App (whether in contract, tort (including negligence) or otherwise, our maximum liability to you will be £50. We shall not be responsible for any loss or damage that is not foreseeable.

11. UPDATES TO THESE TERMS

• 11.1 We may update these Terms at any time and at our sole discretion. If we make material changes to the Terms, we will notify you by posting the new terms in the App or by way of service message. We may also make changes without notice to you where urgent updates are required to ensure that the App and these Terms remain legally complaint or to preserve data security and integrity. If you do not agree to the changed Terms, then you must stop using the App immediately. You can also delete your My Genting Rewards Account by following the instructions set out in these Terms.
• 11.2 How to contact us: If you have any questions or comments about the App, please see the Contact Us section within the App or contact us a Genting Casinos UK Limited, Genting Club Star City, Watson Road, Birmingham, B7 5SA.

12. GENERAL

• 12.1 Governing law and jurisdiction: These Terms and any dispute arising out of them (including all non-contractual matters and disputes) will be governed and interpreted in accordance with English law, notwithstanding any principles of conflicts of law. You irrevocably consent to the exclusive jurisdiction of the courts in England for purposes of any legal action arising out of or in connection with these Terms or the App.
• 12.2 Events beyond Genting's control: Genting has no responsibility for failure to perform any of its obligations under these Terms caused by or related to any event beyond our reasonable control.
• 12.3 Survival: On termination of these Terms or of your rights to use the App, all rights granted to you under these Terms shall cease; however, these Terms will continue to apply to your prior use of the App and anything relating to or arising from such use. Upon termination, all rights of Genting, including all intellectual property rights and proprietary rights survive, as well as all restrictions on use, all limitations on liability and disclaimers.
• 12.4 Severance: Each of the terms and conditions in these Terms are severable and operate separately. If any of them are unlawful, void or unenforceable, then the remaining terms and conditions will remain in full force and effect.
• 12.5 Transfer of rights: Genting may transfer its rights and obligations under these Terms to another organisation or entity, but this will not affect your rights or our obligations under these Terms. You are not permitted to transfer your rights or obligations under these Terms to another person.
• 12.6 No rights for third parties: These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any person who is not a party to these Terms to enforce any part of them.

My Genting Rewards

Get rewarded for your loyalty. Register with My Genting Rewards to earn points on play which can be redeemed in club either for gaming or food and drink. See below for full details.

MEMBERSHIP

We run six separate Reward Schemes as follows:-

1. Red Scheme
2. Bronze Scheme
3. Silver Scheme
4. Gold Scheme
5. Diamond Scheme
6. Platinum Scheme

All new members are enrolled onto Red Scheme membership upon sign-up. Membership of all other Schemes is and remains at our invitation.

We reserve the right to periodically review and evaluate scheme (and Scheme) membership at all times and may invite you to join or enrol you upon another Scheme, maintain your membership of an existing Scheme or revoke Scheme membership at any time.

In the event of invite or upgrade to another Scheme we will ensure that you retain points accrued on prior Scheme’s for the period of their validity (typically 12 months from date of accrual).

My Genting App

Available on Android and iOS devices, with our free to download app, track your points, view your offers and complete exciting challenges to earn even more!

REWARD POINTS Members earn Reward points on the following activities in club, provided their card is presented (or inserted e.g. into machines or presented at table where applicable) at the time of their play:

Further to the My Genting Schemes mentioned in the table, a further, separate scheme exists termed “Black Scheme”, entrance to this scheme is by invitation only and is subject to a separate agreement between the player and the casino.

All points accrue and are logged at a rate no greater than the amount spent with us

REDEMPTION

Points can be redeemed for play and food and drink in club.

Sheffield & Stoke casino – complimentary food items only available from the Gaming Menu. Westcliff Casino – the following food items are excluded from complimentary refreshments - 16oz Rump Steak, 16oz Sirloin Steak, 14oz Fillet Steak

Complimentary refreshments are at the sole discretion of the casino management team and are limited to reasonable usage. Only the member is entitled to the complimentary refreshments, and it does not apply to family and friends which is at the discretion of the casino management team. Complimentary refreshments apply only whilst gaming and the consumption of alcohol is limited to reasonable usage.

GENERAL TERMS OF MEMBERSHIP

1. The following terms apply to all My Genting Rewards memberships and to participation in all current Schemes. By participating you confirm your acceptance of what follows.
2. These terms may change or be updated from time to time. We will make reasonable efforts to keep you updated about significant changes both online and in club. Any revised terms will, however, be binding upon their upload to our Rewards website and/or their prominent display in club.
3. Members must 18 years of age or older to be a My Genting Rewards member.
4. Membership is free of charge.
5. Membership is and remains subject to our discretion at all times and can be suspended or withdrawn (for example, in the event of a barring or self-exclusion from our premises) as we see fit.
6. Customers can apply for membership by:-

a. Applying in person at all Genting Casino's (either at reception or at our cash-desk, the latter where available)

b. Pre-registering at https://www.gentingcasinos.co.uk/register/casinos/. You can then pick up your Reward Card in club on your next visit; or

c. Via the My Genting Rewards App. A Rewards card can then be picked up in club on your next visit.

7. Applicants agree and confirm that it is their own responsibility to keep their name, contact details and contact preferences up to date and secure (including their device login and password, if they have downloaded our Rewards App). We cannot be held responsible for any failure on Applicants part to do so.
8. Applicants (and Members) agree and confirm that it is their responsibility to safeguard any Rewards Card issued to them and that we are not responsible for any lost or stolen cards, nor any non-approved usage of them.
9. Only one Rewards Card is permitted per customer. Our Rewards Cards are and remain our property at all times.
10. HOW IT WORKS

Members accrue Reward Points on spend in club on our slots and electronic gaming machines and live table play.

11. Reward Points will not accrue on food and drink spend in club. However, points accrued on gaming will be redeemable against food and drink purchases in club (see “Redemption” above).
12. In order to accrue points all Members must insert or present their Reward card at commencement of their play.
13. Our Reward Schemes are and remain subject to periodic review. We may invite you to join another Scheme or change that Scheme at any time based upon our informed view of your activity with us. We aim to notify you when we do so using the contact details you have provided, but ultimately reserve the right to effect appropriate changes to memberships either automatically or upon your next visit to club.
14. POINTS

1x Reward Point has a notional value of £0.01, but cannot be redeemed for cash.

16. Reward Points accrue depending on game type played, average wager and length of time played. As an illustrative example only a customer enrolled in our Bronze reward scheme might earn points as per the following examples:-

a. Electronic Roulette = Average wager of £10 for 2 hours playing 35 spins per hour = £0.56

b. Slots = Average wager of £1 playing 360 spins per hour = £0.65

16. Points are valid for a period of twelve months from the date of their accrual only and must be redeemed within that time. Any failure to do so results in their automatic cancellation.
17. We may from time to time offer you enhanced points or incentives using specific promotions and offers, such offers will be subject to the specific terms applicable to any such offer.
18. We reserve the right to vary the level of points awarded) or redemption rates, benefits and options, available to members at our discretion from time to time. In exercising this right we agree that (where points are concerned with, accrued, or connected to gaming in particular) that:-

a. Points accrual and/or redemption shall be proportionate to any members play over a prolonged period of time;

b. Points accrual and/or redemption will not be dependant on any member gambling for a pre-determined length of time or frequency;

c. Points accrual and/or redemption will not reward or incentivise points accrual on the basis that points are accrued and/or redeemed over a shorter period of time than they ordinarily would be;

d. That any increase (or decrease) in points accrual or membership privileges which are linked to spend is/will be proportionate; and

e. That any accrual and/or redemption connected to ancillary benefits (for example, food, drink, subsidised travel or accommodation) will not be directly related to any members level of prospective gaming.

19. As regards table gaming, points can be accrued on a members tracked table play but may be calculated at Genting’s sole discretion, either on the basis of actual play or on the basis of an average bet for the table. The average bet for the table is derived from the table minimum bet and so may vary for each table and game type. It is the responsibility of the member to ensure that an Inspector is furnished with their Reward Card when playing table games.

20. As regards slot and electronic gaming, it is the responsibility of the member to ensure that their Reward card is inserted properly in any gaming machine before commencing play.

21. Where table tracking is applicable, We agree that we shall use reasonable endeavours to track a members play. However, you acknowledge that points will be granted (if at all) based upon the personal observation of our employees, which may be subject to bona fide human error. You agree and confirm that our determination shall be final with respect to any points awarded save in the event of manifest error. It is the responsibility of the member to ensure that an Inspector is furnished with their Scheme Card when playing table games.

22. It is a breach of the Membership rules for a member to accrue points by allowing anyone else to use his or her Scheme Card. Members who give their Card to any other person for the purposes of gaining points or realising benefits may have their membership either cancelled or suspended at Genting’s absolute discretion.

23. We reserve the right at all times to vary (i) qualifying activities for points accrual; (ii) the rate at which points accrue against qualifying activities; and (iii) redemption options or redemptions rates for all of our separate Reward schemes. In the event that we do so we will try and keep you posted of significant changes in person and in club. However, all changes will nonetheless be deemed effective and binding upon upload to our website / or prominent display in club.

24. We reserve the right to correct points or membership errors that occur due to computer (or human) error, machine malfunction, operator error, or from any fraud or misuse of any Rewards Card.

25. We reserve the right to suspend or cancel any points, card, or membership where we consider that the schemes are, have been, or are likely to be or become subject to abuse, fraud, or any other impropriety. We further reserve the aforementioned right to cancel points or memberships in the event of actual or attempted cheating at gambling, fraud or other impropriety, or where same is reasonably required by applicable law or regulation.

26. The death or insolvency of a Reward scheme member will result in the cancellation of the applicable Membership and forfeiture of their points balance.

27. You will not earn or be able to redeem any points whilst you are in breach of these Reward terms and conditions or the House Rules applicable to play in club (including but not limited to actual or attempted cheating, or any abuse or harassment of our staff).

28. Where we reasonably believe that there has been a breach of the Rewards terms and conditions we may withdraw, cancel, or withhold any points allocated to your membership.

29. Members who are permanently excluded from our premises are not entitled to participate in any of our Rewards schemes and any points balance they hold at the time of their exclusion or barring will be cancelled and forfeited.

30. Members who self-exclude themselves from our premises (whether directly with us or via any industry scheme) will not accrue points, nor be able to redeem existing points for the period of their self-exclusion. Moreover, any such exclusion shall not serve to extend the validity of any existing points beyond their standard 12-month validity period.

31. If any scheme member owes any money to us, the right to accrue or redeem points and any other reward card benefits (or their scheme membership) may be suspended, withdrawn, or cancelled at our discretion pending payment of any outstanding debt.

32. Members who do not collect points for two years, may at our discretion, be removed from our Rewards Program and will need to reapply for membership should they wish to re-join.

33. DATA

When you join one of our Schemes you will provide us with, relatively basic name, address and contact details from which you can be identified (personal data). We will use this to:-

a. Register and enrol you onto our Reward Scheme.

b. Administer Reward points logged against your Reward Card and “link” that to any player record held (if any) by our clubs or (as applicable) our online casino;

c. Administer and evaluate your take-up of Reward Points and to administer Reward point redemption and expiry;

d. Administer any specific reward point promotions or offers which we may offer and you may take up from time to time (e.g. double points, enhanced redemption or other offers)

e. Administer redemptions of Reward Points and/or manual correction of your Reward Point balance (the latter e.g. in the event of error);

f. Review your gaming activity with us alongside your points accrual to reasonably inform any decision to invite you to join one of our other separate schemes;

g. Build an individual record of your play, play preference, accruals and redemptions to better inform our overall Rewards offer and/or specific offers, accruals or redemptions which we think might be of particular interest to you and further to improve your overall Rewards and casino experience with us; and

h. (where you have confirmed suitable contact preferences on sign-up) communicate with you by email, SMS, or post about upcoming rewards, benefits, accrual or redemption offers which we believe might be of interest to you. Where we do this you may opt-out of receipt of such communications at any time.

i. Meet our legal, regulatory and regulatory reporting obligations.

34. Any processing of your personal data for Reward membership purposes is/will be processed in accordance with our Privacy Policy, for further details see here:- www.gentingcasinos.co.uk/privacy-policy/

35. LIABILITY

Nothing within these terms acts to exclude our liability in respect of personal injury or death nor any other liability that cannot be excluded or limited as a matter of applicable law.

36. Subject to paragraph 36 and to the fullest extent permitted by applicable law, We will not be liable to you in contract, tort (including negligence), misrepresentation, restitution or otherwise for any consequential or incidental loss or damage (including but not limited to, loss of revenue, loss of profits, loss of anticipated savings, benefits or redemption opportunities, wasted costs or expenses) nor any other indirect, special, loss or damage howsoever arising and howsoever caused.

37. Subject always to paragraphs 36 and 37 Our maximum liability to you in the event of any dispute or claim (including non-contractual disputes or claims) shall be limited in aggregate to; (i) a re-credit of any rewards point balance in query or dispute; or (ii) £250 in all eventualities.

38. GENERAL

The different Reward Schemes we run are separate from any loyalty programme run for our own online casino in the UK and separate to any scheme in effect at any Genting group casinos outside the UK. Membership of those schemes does not give any rights or entitlements in relation to these schemes.

39. A person who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions.

40. These terms and conditions replace all previous versions and shall be governed by and construed in accordance with the laws of England and any disputes will be decided by the English courts, the exclusive jurisdiction of which we both accept.

41. References to “We” “Us” “Our” or “Genting” are references to Genting Casinos UK Limited (Co. No. 01519689) of Genting Club Star City, Watson Road, Birmingham, B7 5SA, the operator of the My Genting Rewards program and App.

42. References to “You” are to the prospective or participating member of our My Genting Rewards scheme.

43. GENERAL ENQUIRIES

In the event of a question or query in connection with your reward points, card or account please contact your local casino at first instance

Last Updated 12.07.2024

Refer a Friend T&Cs

Promoter

Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission with licence number 537.

Overview

Existing members may refer a new customer for membership of Genting Casinos for which the referring member and the new member will both receive £10 or £25 in Genting Reward Points on their next visits, dependant on the Casino in which the new member registers.

Terms and Conditions

1. Promotion starts January 4th 2024 at 00:01am.
2. Promotion will continue running until 1st January 2025 at 05:59.
3. This promotion is open to all UK residents aged over 18 years of age except employees of Genting Casinos UK Limited, their families, agents and agencies and anyone else professionally connected with this promotion.
4. To enter the Promotion, the referring member must be registered for the Genting Rewards scheme and over the age of 18. Non-members may register for membership prior to participation. Genting operate a challenge 25 policy, so please ensure that you bring your photographic id with you.
5. If the new member registers for membership at a Genting Casino (excluding Palm Beach Club, Colony Club and 45 Kensington Club), £10 in points for both the referring member and new member will be available from the Genting Rewards Kiosk by midday on the following gaming day at any Genting Casino.
6. If the new member registers for membership at Palm Beach Club, Colony Club or 45 Kensington Club, £25 in points for both the referring member and new member will be available from the Genting Rewards Kiosk by midday on the following gaming day at any Genting Casino.
7. A gaming day is 06.00 - 05.59 the following day.
8. Each offer must be redeemed from the Genting Rewards Kiosk within 31 days of the date the referral is made. This is regardless of the end date of the promotion, i.e. if a referral is made in December 2024 the points may still be redeemed in January 2025.
9. Points will be loaded onto My Genting Rewards Cards and are non-transferable.
10. Points will be valid for 12 months once awarded and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for Genting Rewards can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/
11. The maximum number of referrals qualifying for this promotion is limited to 10 per customer.
12. The promoter’s decision is final in all matters relating to this promotion.
13. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
14. The Promoter reserves the right to: (i) void any entry into the promotion in the event of misconduct, fraud, or breach of these terms; (ii) amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or (iii) invalidate any offer where entrants are subject to any barring, suspension or self-exclusion.

Your Data

15. All data provided will be processed in accordance with the Promoters Privacy Policy that is available at Reception and at https://www.gentingcasinos.co.uk/privacy-policy/

Responsible Gambling

16. Genting Casinos recognises that a small proportion of its Patrons may experience problems because of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self Exclusion) scheme so if you would like to discuss your gambling, please speak to a member of the management team.

Queensberry Nights - October 2024 - Prize Draw

Promoter

Genting Casino Forty Five Kensington is a trading name and premises of Genting Casinos UK Ltd. Registered in England 01519689. Address: 43-45 Cromwell Road, South Kensington Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission.

All entries are subject to the following terms and conditions - please read the following carefully.

Terms and Conditions of Entry

1. Promotion starts Thursday 31st October 2024 at 8pm
2. Promotion ends Thursday 31st October 2024 at 11:45pm
3. Prize Draw will take place at Midnight on Thursday 31st October 2024
4. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
5. This promotion is open to all customers aged 18 years or over, except employees of Genting Casinos Ltd, their families, agents, agencies and anyone else professionally connected with this promotion who are all precluded from promotion.
6. No purchase necessary.
7. Entrants are entitled to one prize draw ticket per person

How to Enter

8. To enter this promotion, you must be over the age of 18. Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
9. Entrants must collect their prize draw ticket from Reception. Upon entry on 31st October 2024
10. Prize draw tickets must be deposited in the prize draw box. Participants are solely responsible for ensuring they bring their entry tickets and place them in the draw box. Lost or missing tickets will not be replaced.
11. Prize Draw last entry at 11:45pm on Thursday 31st October, no entries will be accepted after this time.

Prizes

• First Prize - 100,000 My Genting Reward Points
• Second Prize - 50,000 My Genting Reward Points
• Third Prize - 25,000 My Genting Reward Points

Prize terms and conditions

12. Winners may be required to provide valid photographic identification in order to claim their prize and if not already, sign up to become a My Genting member.
13. The Promoters reserve the right to change or substitute a prize if they reasonably deem it necessary.
14. To receive any prize, the winner and any guests must be over the age of 18. If appearing under 25 will be required to provide photographic identification as proof of age.
15. Prizes will be loaded onto the winners My Genting card.
16. Prizes are non-transferable, non-cash prizes are not redeemable for cash.
17. Point's prizes will be valid for 12 months once awarded and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for Genting Rewards can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/

Selection of Winner(s)

18. Prize draws will be made by a member of Management, or an independent person/s nominated by them at 11.59pm on Thursday 31st October.
19. To receive any prize, the winner and any guests must be over the age of 18. If appearing under 25 will be required to provide photographic identification as proof of age.
20. Winners must be present in the casino at the time of the draw to claim their prize.
21. Winning tickets will be retained for audit purposes.
22. If the winner is not present, after 3 calls, another winner will be selected at random.

General Terms

23. The Promoters reserve the right to:
    1. Refuse to accept any entry if a ticket appears to be defective, tampered with, misprinted, damaged, defaced, forged or reconstructed;
    2. Void any entries (and any prize if necessary) in the event of non-member entry, entrant misconduct, fraud, or breach of these terms;
    3. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
    4. Terminate any entry (including winning entries) where entrants are subject to any barring, suspension or self-exclusion.
24. The Promoters accept no responsibility or liability for:
    1. Incomplete entry forms; nor
    2. Any liability or responsibility otherwise arising from this promotion.

Your data:

25. All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/
26. Surname and County of the Prize Draw winners will be available until 31/12/2024
27. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government Agencies if required.

Governing Law and Jurisdiction

28. This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.

Responsible Gambling

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.

Queensberry Nights - November 2024 - Prize Draw

Promoter

Genting Casino Forty Five Kensington is a trading name and premises of Genting Casinos UK Ltd. Registered in England 01519689. Address: 43-45 Cromwell Road, South Kensington Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission.

All entries are subject to the following terms and conditions - please read the following carefully.

Terms and Conditions of Entry

1. Promotion starts Thursday 28th November 2024 at 8pm
2. Promotion ends Thursday 28th November 2024 at 11:45pm
3. Prize Draw will take place at Midnight on Thursday 28th November 2024
4. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
5. This promotion is open to all customers aged 18 years or over, except employees of Genting Casinos Ltd, their families, agents, agencies and anyone else professionally connected with this promotion who are all precluded from promotion.
6. No purchase necessary.
7. Entrants are entitled to one prize draw ticket per person

How to Enter

8. To enter this promotion, you must be over the age of 18. Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
9. Entrants must collect their prize draw ticket from Reception. Upon entry on 28th November 2024
10. Prize draw tickets must be deposited in the prize draw box. Participants are solely responsible for ensuring they bring their entry tickets and place them in the draw box. Lost or missing tickets will not be replaced.
11. Prize Draw last entry at 11:45pm on Thursday 28th November, no entries will be accepted after this time.

Prizes

• First Prize - 100,000 My Genting Reward Points
• Second Prize - 50,000 My Genting Reward Points
• Third Prize - 25,000 My Genting Reward Points

Prize terms and conditions

12. Winners may be required to provide valid photographic identification in order to claim their prize and if not already, sign up to become a My Genting member.
13. The Promoters reserve the right to change or substitute a prize if they reasonably deem it necessary.
14. To receive any prize, the winner and any guests must be over the age of 18. If appearing under 25 will be required to provide photographic identification as proof of age.
15. Prizes will be loaded onto the winners My Genting card.
16. Prizes are non-transferable, non-cash prizes are not redeemable for cash.
17. Point's prizes will be valid for 12 months once awarded and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for Genting Rewards can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/

Selection of Winner(s)

18. Prize draws will be made by a member of Management, or an independent person/s nominated by them at 11.59pm on Thursday 28th November.
19. To receive any prize, the winner and any guests must be over the age of 18. If appearing under 25 will be required to provide photographic identification as proof of age.
20. Winners must be present in the casino at the time of the draw to claim their prize.
21. Winning tickets will be retained for audit purposes.
22. If the winner is not present, after 3 calls, another winner will be selected at random.

General Terms

23. The Promoters reserve the right to:
    1. Refuse to accept any entry if a ticket appears to be defective, tampered with, misprinted, damaged, defaced, forged or reconstructed;
    2. Void any entries (and any prize if necessary) in the event of non-member entry, entrant misconduct, fraud, or breach of these terms;
    3. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
    4. Terminate any entry (including winning entries) where entrants are subject to any barring, suspension or self-exclusion.
24. The Promoters accept no responsibility or liability for:
    1. Incomplete entry forms; nor
    2. Any liability or responsibility otherwise arising from this promotion.

Your data:

25. All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/
26. Surname and County of the Prize Draw winners will be available until 31/12/2025
27. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government Agencies if required.

Governing Law and Jurisdiction

28. This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.

Responsible Gambling

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.